Returns Policy

RETURNS & EXCHANGES: 

​​Due to the unique nature of these items, all sales are final. Please ask all questions prior to purchasing if you have any concerns by using our contact form or emailing us at gems@gemsfromparadise.com. Each one of the artisans who create products for Gems from Paradise Inc. have been personally chosen by the founder because of their exquisite workmanship. Each piece is unique as it's a handcrafted, one-of-a-kind creation and as such slight nuances are to be expected.

Pictures shown are of the exact product you will be getting. Please keep in mind that colours you see on your screen may differ from the actual colour of the product itself. If you have any questions at all, please ask them before purchasing. 

FREE SHIPPING on orders over $100 ($20 flat rate shipping if under $100) sent to anywhere in Canada or the United States, via Canada Post. If you are looking to have your parcel shipped to another country, please contact us for the best possible rates. If you need an item within a certain timeframe, we will do our best to meet your deadline, but we cannot guarantee this will be met. We will gladly work with a courier if need be, but shipping prices will then be added to the cost of your order.

Orders ship twice a week and you will be notified when your parcel has been taken to the post office. Please BE SURE the address you have given us is accurate so you receive your parcel. We are not responsible for lost or misdirected parcels.